Trends & Signals
Technology & Society
Explore the latest insights, thought leadership, and research from FCAT®
Designing Automated Systems That Humans Will Trust
May 17, 2021
Automation is moving up the value chain, taking on more “human” tasks like financial planning, factory floor management, and home health care. In response, companies need to reevaluate how to build trust in automated systems, considering both their...
How Exclusion Affects Consumers Across the Financial Lifecycle
April 6, 2021
Part One of a series about Inclusive Financial ServicesFinancial exclusion is a reality for millions of Americans who don’t have access to useful and affordable financial products and services delivered in a responsible and sustainable way. The FDIC...
Adaptation and Resilience: Signals from COVID-19 that Matter
March 24, 2021
Over the past twelve months, we have collectively experienced a massive disruption triggered by a tiny pathogen. And in the face of virus-prompted changes, we’ve each had to adapt—as parents of newonline-learners to leaders of teams, businesses, and...
New Data Fuels AI Opportunities in a Remote World
March 17, 2021
Now that so many of us are doing almost everything online at home -- shopping, work, doctor appointments, school, financial check-ins, parent-teacher conferences --- you may have noticed some not so subtle behavior changes among those around you....
How Communication Impacts Behavior
February 9, 2021
Four key considerations for communicating with an audience
How We Do Research
February 4, 2021
FCAT Research is a bet on the value of outside-in thinking, a rigorous analysis of external trends that we believe will have a dramatic impact on our business, our industry, and on the lives of our customers and associates. Our goal is to help...
Q&A with Andrew J. Scott, PhD, Co-author, “The New Long Life”
January 14, 2021
FCAT hosts an ongoing Speaker Series as part of its mission to “bring the outside in” and share diverse perspectives with Fidelity associates to provoke conversation and action. A few weeks ago, as part of that series, the FCAT Research team hosted...
Gender Equality Challenges in the Wake of the Pandemic
January 12, 2021
Before the novel coronavirus swept through the world, things were looking bright for women in the US workplace. For the first time in almost a decade, women made up the majority of the workforce; 42% of businesses were women-owned; women with...
Q&A with Dr. Nicholas Christakis
November 13, 2020
FCAT hosts an ongoing Speaker Series as part of its mission to “bring the outside in” and share diverse perspectives with Fidelity associates that provoke conversation. A few weeks ago, as part of that series, the FCAT Research team hosted a...
Green Fintechs Innovate to Combat Climate Change
November 10, 2020
Just as COVID-19 has inspired a wave of invention across industries, a new breed of green fintechs are tackling climate change via financial innovation in payment, lending, trading, investment, and insurance.